General

• Full payment is required at the time of booking to secure your appointment.
• To maintain the ambience you would expect from a spa, we limit group bookings to a maximum of 6 people for the Spa Wellness Experience.
• We take no responsibility if you are late for your appointment, however, we will do our best to accommodate you. Please be aware this isn’t always possible. Please call in advance if you’re running late and we will try to help.
• Please note all of our treatments include consultation and aftercare within the treatment time.
• Inside spa reserve the rights to close the spa wellness experience and relaxation room for private hire group bookings.
• Standard Delivery for any Spa Gift Vouchers is 3-5 working days.

  Allergies

• Please make us aware of any allergies at the time of booking and again upon arrival.

  Medical Conditions

• You must notify us of any changes to existing or new medical conditions/injuries on every visit to Inside Spa.
• Please note, that some treatments may not be suitable or may require adjusting depending on your conditoin. As your well-being is our priority, please provide us with any relevant information at the time of booking. 
• We may require a doctor’s note if you are being treated for any of the following; heart conditions, cancer, liver problems, kidney diseases and recent operations.
• We appreciate this may be time-consuming, but we follow the Best Practice guidelines set by local GPs and The Good Spa Guide for your safety.

 Pregnancy

• At Inside Spa, we recommend that during the stages of pregnancy, you focus on beauty treatments, such as manicures, pedicures, facials, nails, and tinting.
• Massage can be performed from 12 weeks onwards however some treatments may need adjusting.
• Please note certain treatments such as CACI, the Spa Wellness Experience and the Mud Chamber cannot be used during pregnancy.

  Cancellation & Refund Policy

• Please provide us with a minimum of 24 hours’ notice if you need to cancel or reschedule your spa/treatment bookings. Bookings cancelled between 12-24 hours can only be rescheduled. Bookings cancelled within 12 hours will be charged in full.
• Private Hire cancellations require one week’s notice. If you do not cancel within this time, you will lose 50% of the full price. 
• Gift Vouchers purchased at Inside Spa are non-refundable and no refund will be issued for any unused/expired value. We are not responsible for any lost, stolen, damaged or unauthorised use of a gift voucher.
• All gift vouchers are valid for 6 months only from date of purchase and there is no extension allowed after the expiry date
• Retail products purchased are non-refundable.
• We do not offer a refund on any Spa Wellness Experience Courses that have been purchased with us.

Spa Wellness Experience Courses

• Valid for 6 months only (all 10 passes to be used in this 6-month validation period).
• Mid-week membership courses can only be used Tues- Friday. Weekend membership courses can only be used on a Saturday/Sunday. 
• We do not offer a refund on any Spa Wellness Experience Courses that have been purchased with us.

Offers

• NHS or Blue Light discount is only available Tuesday-Thursday for the 2-hour Spa Wellness Experience and selected treatments. For more information, speak to a spa receptionist.
• Discount cannot be applied to any treatments, packages, offers that have already been discounted.
• Activo full membership holders receive £11.50 discount off a full Spa Wellness Experience and 20% off selected treatments Tuesday–Thursday.

  Lost or broken Property

• We accept no liability for any loss or broken property whilst on our premises. Please use the lockers provided.

Codes of conduct 

• There is to be no misuse of the facility, services or equipment provided.
• All users of Inside Spa must always adhere to the rules and regulations. The Company reserves the right to change or alter these rules at any time.
• Users must not use any facility or treatment if they are knowingly unfit to do so.
• The company reserves the right to remove any items not permitted or left unattended within the spa.
• We are unable to issue towels or robes to non-spa users.
• All Spa guests are required to bring appropriate swimwear, their own suitable footwear for use around the facilities, e.g., flip flops/sliders plus a £1 coin or trolley token for their locker.
• At the end of each visit, all guests must return their robe and towel to the laundry drop, which is located in the Spa reception area.
• The changing areas will remain open 30 minutes after the closure of the thermal suite facilities to allow time for showering and changing.
• Mobile phones, personal hygiene products, food, beverages, glass bottles or glass items are not allowed in the spa facilities or changing rooms.
• Guests should not use the spa facilities without reading the rules regarding usage.
• In line with our respect and dignity policy, we respectfully ask that all our customers and contractors behave in a manner that is inoffensive and that all our staff and customers are always treated with dignity and respect. We reserve the right to refuse our services to anyone who fails to comply to this policy. 

Complaints 

• If you have a complaint during your spa visit, please notify a member of staff immediately who will endeavour to assist you.
• If you remain dissatisfied on your return home, then you must put this in writing to our team within 2-3 days via our Inside Spa website to ensure that your complaint can be fully investigated.