FAQs
We are thrilled you are planning to visit Inside Spa.
We advise you book your Spa Day, Spa Experience and any treatments in advance to make sure you get the day and time you want.
Spa Days, group bookings and private hire of the Spa’s facility must be paid in full at the time of booking.
If you require any advice on treatments or packages, please do not hesitate to contact us and one of our therapists will be happy to help.
To make the most of your experience, please arrive 20 minutes prior to your appointment time to enable you to check in and complete your consultation form.
*Please note, anyone under the age of 16 must be accompanied by an adult at all times, for any teen treatments.
*Please note, the minimum age for the Spa Wellness Experience is 14, and an adult must be present at all times.
If you are using the Spa Experience or having a Spa Day, then all you need to bring with you is your swimwear, £1 for your locker and toiletries for your shower afterwards. We will provide you with a towel and robe. Slippers are provided for clients on Spa Package Days only, therefore we recommend bringing your own footwear to use in the thermal suite e.g. flip-flops/sliders.
Inside Spa offers a full range of luxury retail products for home use. Your Spa therapist will advise you on the correct face and body care to maintain your results.
This is our way of saying: “Thank you for choosing us!”
When you have your first treatment, you will be given a Reward Card. Every time you visit the spa and have a standalone treatment, your card will be stamped. When you have 10 stamps, you will be entitled to a FREE 2-hour Spa Wellness Experience OR 40% off your next spa treatment.
Terms and conditions: The card can only be redeemed Tuesday – Thursday and Pendle Leisure Trust reserves the right to withdraw or amend this offer at any time. The card is non-transferable, cash alternatives are not available and the card may not be used against retail products. Any treatments costing less than £10 will not receive a stamp. The card is valid for 12 months from the date issued.
Some treatments may not be suitable or require adjusting for your needs. As your well-being is our priority, please provide us with any relevant information at the time of booking.
Please be aware that if you are pregnant, you are unable to use the Spa Wellness Experience or the CACI facial treatments. We require a doctor’s note if you are being treated for any of the following:
- Heart condition
- Cancer
- Liver problems
- Kidney disease
- Or any recent operations
We appreciate this may be time-consuming, but we follow the Best Practice guidelines set by local GPs and The Good Spa Guide for your safety.
Pregnancy is one of those times when you really need to take the weight off your feet and be pampered. Being stressed isn’t good for the baby, so what better excuse for some nurturing me-time!
At Inside Spa, we recommend that during the stages of pregnancy, you focus on beauty treatments, such as manicures, pedicures, facials, nails, and tinting.
Massage and Body treatments, including the Mummy Massage, should be avoided during your first 12 weeks of pregnancy. Once your 12 weeks are over, we can then personalise most of our massages, to suit your individual needs.
Please note certain treatments such as CACI, our body wraps, the Spa Wellness Experience and the Mud Chamber cannot be used during pregnancy.
Hair removal can be more painful when you’re pregnant, as your skin is much more sensitive. Heated treatments for example the Spa Wellness Experience, Wraps and the Mud Chamber, cannot be used throughout the stages of pregnancy at all; due to the heat, which can raise your body temperature; leading to dehydration and overheating, making it very dangerous for both you and your baby.
Please call us on 01282 661735 to cancel any bookings. We require a minimum of 24 hours if you need to cancel your appointment.
Private Hire cancellations require one week’s notice. If you do not cancel within this time, your full deposit will be lost.
When adding treatments to an inclusive Spa package this becomes part of your package and is liable to the same terms and conditions as the Spa package.
At the Manager’s discretion, should you need to cancel your booking within the 12-hour notice, we will provide you with an option to change your date and re-book an alternative date at no additional cost.
In order for you to receive the best experience your therapist will include a consultation before the treatment and aftercare at the end. This is all included within your treatment time allowing the therapist to personalize the treatment just for you.
Our car park is pay and display so upon arrival please ensure you purchase a ticket from the machine near the main entrance. The ticket machine will provide you with two tickets one to put into your car and the other to bring in and we will refund your ticket at the main leisure reception. If you are running late and there is a queue for the parking machine please call into the spa reception and we will provide a parking permit for you.
